Château La Jeunesse Clothing Brand
Last Updated: 8th February, 2025
Thank you for shopping with Château La Jeunesse. We take pride in offering high-quality clothing and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must:
- Be unused, unwashed, and in the same condition as received
- Have all original tags attached
- Be in its original packaging
Certain items such as undergarments, swimwear, and sale items are non-returnable.
To initiate a return, please contact us at info@chateaulajeunesse.com with your order number and reason for return. Once approved, you will receive instructions on where to send your item.
Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5-7 business days.
Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item sent).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@chateaulajeunesse.com.
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check with your bank or credit card provider.
- Contact us at info@chateaulajeunesse.com for further assistance.
Shipping Returns
You will be responsible for paying your own shipping costs for returning items unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Return Address:
Château La Jeunesse
50 Colonial Springs Rd, Apt B16
Wheatley Heights, NY 11798
Phone: (631) 264-4768
Contact Us
For any questions regarding our refund policy, please reach out to us at:
✉️ Email: info@chateaulajeunesse.com
📞 Phone: (631) 264-4768
We appreciate your support and look forward to serving you again!